[solved]-Problem 2 Patients Discharged Er Many Drive Around Corner Local Restaurant Sal S Shack Bur Q39769459

Problem 2

When patients are discharged from the ER, many of them drivearound the corner to the local restaurant, “Sal’s Shack withBurgers.” The Shack offers fries and high-quality burgers. If acustomer (who was a former patient) orders a burger, the cook mustuse a grill. If the customer orders some French fries, they mustuse a fryer. All patients stay an average of 20 minutes. Thefollowing information has been collected about Sal’s.

Resource

Amount of Resource

Parking Spaces

10

Restaurant Seats

12

Grills

4

Fryer

2

Cash Register Employees

2

If there are no available parking spaces, a customer leaves. Onaverage, customers arrive 2 per car. Each employee at the cashregister can handle a single customer and can handle an order in2.5 minutes. 80% of the arriving customers order a burger, and 60%of customers order fries. All customers wait in one line. Assumethat all customers place an order, they order either fries or aburger (or both) and that each customer places their orderindividually (even if they arrive with other customers). The fryertakes 5 minutes to process an order whereas the grill takes 10minutes to process an order.

1. What is the capacity of each resource incustomer-arrivals per hour?
2. Identify the system bottleneck. What is the systemcapacity in customer-arrivals per hour
3. If the demand at Sal’s is greater than or equal to the capacityof the bottleneck (which it is most of the time), what is theutilization of each resource? Please round to the nearest 1%.
4. The UNC basketball team is playing nearby on Saturday, andSal’s is expecting a surge in customer arrivals. The owner expects20 cars per hour, with on average 2 customers per car. Whatresources would need to upgrade capacity in order to accommodatethis level of demand? How many units would need to be added to eachof the resources requiring upgraded capacity? (Note: you cannot addpartial units of a resource!)

Expert Answer

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Answer to Problem 2 When patients are discharged from the ER, many of them drive around the corner to the local restaurant, “Sal… . . .